Error 1202 When Updating Denon X8500H Firmware

[phillihp23]

It appears my AVR attempted too auto update the firmware release today and now seems bricked... I have unplugged it and let it sit and then turned it back on and it’s locked up like this...can’t use it.

 

[Todd Anderson]

Oh no!

You may have to perform a factory reset. Might want to call their tech support first, tho

 

[phillihp23]

Oh no!

You may have to perform a factory reset. Might want to call their tech support first, tho

The only way to turn it off right now is to unplug it ....once it recieves power that screen keeps scrolling and won’t let you do anything.

 

[JStewart]

Is there more to the message than on your posted pic?

 

[Todd Anderson]

Hmmm... I just took a few minutes to see if I could find a service manual. There doesn't appear to be one available for free on the interwebs.

I forget what the factory reset procedure is... have you attempted it?

 

[phillihp23]

It says please check your network connection, unplug and reconnect your power cord.

 

[Todd Anderson]

Can you plug in Ethernet?

 

[phillihp23]

Can you plug in Ethernet?

It was plugged into Ethernet, it is.

 

[phillihp23]

It was plugged into Ethernet, it is.

Cat6 1GB connection.

 

[JStewart]

Would it be worth unplugging ethernet from the back of AVR and connecting it to another device just to test the connection?
Maybe try rebooting the router/modem 1st?

I'd be very uneasy trying a factory reset without checking with Denon 1st, but here's the procedure from the manual.
Factory reset in on-line manual.

Resetting factory settings AVR-X8500H

manuals.denon.com

You'll also see reset network connections next to it.

 

[phillihp23]

The power button currently does nothing...like I was surprised that the display was on when I went in the room.
the power button will not turn it off or on.
I can only unplug the unit.

I will have to try and contact denon support. Do not see that going smooth with the way things are going....

 

[Todd Anderson]

I agree with @JStewart. You’d better talk with Denon first. You definitely don’t want to permanently brick the receiver.

 

[phillihp23]

Well at least I got this ordered today....may have to use it on the AVR

 

[phillihp23]

When you do either of these the AVR powers on and begins trying to update but then errors out. I plugged the Ethernet cable into my laptop and downloaded and installed 9 windows updates no problem so it’s not an internet issue.

 

[JStewart]

will have to try and contact denon support. Do not see that going smooth with the way things are going....

You gotta believe Denon has a solution. Hope it goes better getting though to them than you’re thinking.

home

www.denon.com

 

[Todd Anderson]

Curious to read what they say when you call them today!

 

[Todd Anderson]

Is it up and running?

 

[phillihp23]

Is it up and running?

No. Been waiting on the phone for an hour waiting for someone to pickup.

 

[phillihp23]

Just got through too denon. They had me do a factory firmware restore ( press setup/dimmer/power until firmware restore shows on display) Which is working. If that didn’t work they would have me do a full reset on it. The firmware restore is almost done. Completed but screen went right back to the 1202 error....

 

[phillihp23]

Denon has now requested that I send the AVR into a service center for repair.

 

[Sonnie Parker]

Bummer... but I do like the Banshee

Those have been hard to get this year. When we get them in, they sell in a matter of hours.

 

[phillihp23]

Bummer... but I do like the Banshee

Those have been hard to get this year. When we get them in, they sell in a matter of hours.

Ya, I’m looking at 12-22 weeks for the banshee due to production/orders.

 

[JStewart]

Denon has now requested that I send the AVR into a service center for repair.

Ouch. Sorry.

 

[Todd Anderson]

Denon has now requested that I send the AVR into a service center for repair.

Noooooo!!!!!! Any word on how long it will take?

 

[phillihp23]

Noooooo!!!!!! Any word on how long it will take?

No....I’m just being honest with myself though and not expecting it to be sooner than 2 months ...I don’t know...