Error 1202 When Updating Denon X8500H Firmware

phillihp23

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It appears my AVR attempted too auto update the firmware release today and now seems bricked...:rant::hissyfit: I have unplugged it and let it sit and then turned it back on and it’s locked up like this...can’t use it.
051D05AD-B24A-4B2B-A71B-1AB3922CB036.jpeg
 

Todd Anderson

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Oh no!

You may have to perform a factory reset. Might want to call their tech support first, tho
 

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Hmmm... I just took a few minutes to see if I could find a service manual. There doesn't appear to be one available for free on the interwebs.

I forget what the factory reset procedure is... have you attempted it?
 

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Can you plug in Ethernet?
 

JStewart

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Would it be worth unplugging ethernet from the back of AVR and connecting it to another device just to test the connection?
Maybe try rebooting the router/modem 1st?

I'd be very uneasy trying a factory reset without checking with Denon 1st, but here's the procedure from the manual.
Factory reset in on-line manual.
You'll also see reset network connections next to it.
 

phillihp23

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The power button currently does nothing...like I was surprised that the display was on when I went in the room.
the power button will not turn it off or on.
I can only unplug the unit.

I will have to try and contact denon support. Do not see that going smooth with the way things are going....
 

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I agree with @JStewart. You’d better talk with Denon first. You definitely don’t want to permanently brick the receiver.
 

phillihp23

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When you do either of these the AVR powers on and begins trying to update but then errors out. I plugged the Ethernet cable into my laptop and downloaded and installed 9 windows updates no problem so it’s not an internet issue.
D8AED281-CE7E-4A1B-AF0B-4CB86E6D5D45.jpeg
 

Todd Anderson

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Curious to read what they say when you call them today!
 

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Is it up and running?
 

phillihp23

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Just got through too denon. They had me do a factory firmware restore ( press setup/dimmer/power until firmware restore shows on display) Which is working. If that didn’t work they would have me do a full reset on it. The firmware restore is almost done. Completed but screen went right back to the 1202 error....
 

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dual SVS SB16s + dual PSA XS30s
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iFi Audio Zen Blue
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