I didn't contact them. I saw that another poster, Eric Desrochers, did. I can't seem to link to individual posts in the Outlaw forum, but in post 97824 of that thread, he says: I got discouraged by that, and just decided to go another route. If you'd like, I could email them, then post their reply here. Regarding whether the problem occurs when other interfaces besides HDMI are used, Eric Desrochers wrote this in post 97837: and this in post 97840: So Outlaw is aware of the problem.