I had my RZ50 on order August of last year. I was most recently told by the distributor that sells them in Canada that they have 550 on back order and only 300 coming in. They expect to see then end of June to mid July. I got fed up with the constantly moving date so I found a dealer with the NR7100 in stock and went with that instead,Has anyone in Canada received their unit yet? I ordered mine in January and I keep getting told every month the same story. "In a shipping container on the west coast." "Due by the end of *insert month*" Latest update I've received is June/July. Does anyone know of another make that has solved the HDMI 2.1 issue? I still haven't seen confirmation yet from Yamaha, Denon etc. Thanks... Alex
My unit just shipped June 17th! Hope everyone gets theirs soon.Ordered in January this year. Most recent reply from May 17th:
We still have not received our first shipment from Onkyo on this model.
They have not had any shipped to North America in 2022 due to ship shortages and lock downs in both Malaysia and China.
They are currently on the way to us in Canada and we hope to receive some this month.
So, after 9 days, I'm not a happy camper. I'm having major HDMI handshake issues. The cables are not "certified" but are version 2.1 and work perfectly when I connect the Series X or PS5 directly to the TV. As soon as I put the RZ50 in the middle, I'm lucky if I can even get a picture. This didn't happen the first few days of ownership. I've talked to the company I purchased the HDMI from. They were surprised with my issues. I'm not though, I've owned many Onkyo with HDMI handshake issues. I've ordered certified HDMI 2.1 cables and should have them tomorrow. Anyone else having issues with Series X and/or PS5? Specifically with ALLM, HDR and VRR enabled. Thanks.
*Edit - I just tried brand new, certified 2.1 cables, no luck. I think my receiver is a dud. 6 months of waiting for this. I don't think I'll be replacing with another Onkyo. Good luck everyone.
To me it's a power bug effecting the hdmi board . When the unit discharges ( power removed ) . It resets and works. I can add it to a smart plug to cut the power but that is only a temp solution.
Curious to know if you've had any improvements? Are you running the most recent firmware? I guess I'd ask the same about your TV... current firmware?
I'm sorry to hear you're having issues. I've been down this same road with this receiver, I feel your pain.I know when the issue will occur as I loose osd overlay so the next power cycle will cause no sound unless I unplug the unit.
I turned off osd and see if its incompatibility issues with my projector
and I have sent emails to
gibbys ( the retailer ) and
gentec-intl ( onkyo's warranty )
I'm sorry to hear you're having issues. I've been down this same road with this receiver, I feel your pain.
I know this may sound like a silly question, and I don't mean to insult your intelligence, but are the new HDMI cables connected in the correct direction? They are active, so will only work in one direction. Lastly, my first RZ50 would lose OSD also. I didn't lose audio, just black screens and massive handshake issues. I was fortunate enough to be under the exchange policy of where I purchased the RZ50 and received a new unit.
You could try using one of the included HDMI/USB power adapters that came with the RUIPRO HDMI on the Cable Matters HDMI. You shouldn't need them on the shorter RUIPRO cables.
Lastly, try changing the HDMI OUT to Main + Sub. (Shortcut button located on the remote at the top, in between Power and Sleep) My first receiver would work if I did that.