I can't use Audiolense

winnie74829

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Thread Starter
Joined
May 17, 2024
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DAC
AURALIC VEGA G2.1
Front Speakers
TAD ME1
Subwoofers
REL S510
I have purchased Audiolense XO
When I press Run Measurement
Or creating new speaker settings will crash the software.
No message is displayed and the software is closed directly.
Visual C++ and dotnet framework 4.8 are already installed
I have also read most of the articles in the forum
I have tried deleting AI.ini and also tried the 32-bit beta version.
Also exclude related files from windows denfender
Even deleted the anti-virus software

My computer is ROG Strix SCAR 18 (2023)

Can anyone please help me?
 

juicehifi

Audiolense
Staff member
Joined
Feb 5, 2018
Messages
734
So sorry to hear about your troubles.

Since you have problems with the speaker setup, it is certain that something is wrong with your operative system. Most likely some files are missing.

Perhaps the other version will work … 32 bit version. Or if you have another pc available you should try that.

There is one or two threads on the forum with successful fixing of the OS, so maybe you can find something there.
 

winnie74829

Registered
Thread Starter
Joined
May 17, 2024
Messages
3
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DAC
AURALIC VEGA G2.1
Front Speakers
TAD ME1
Subwoofers
REL S510
I don't have another PC
I just reinstalled Windows 11 last week
I've tried many older versions, both 32-bit and 64-bit
None can be used

I checked the event viewer
Displayed as follows

Failed application name: Audiolense.exe, version: 6.21.8385.21935, time: 0x639c524f
Failed module name: MtxVec.Fft.dll, version: 4.0.0.0, timer: 0x4b45ef50
Exception code: 0xc0000005
Error: 0x0000000000087efc
Failed handler identifier: 0x0x297C
Failed application start time: 0x0x1DAA9047CEF6955
Failed application path: C:\Program Files\Juice Hifi\Audiolense 6.21\Audiolense.exe
Failed module path: C:\Program Files\Juice Hifi\Audiolense 6.21\MtxVec.Fft.dll
Report identification code: 4218074e-b5a4-48e7-be9b-280a6872a9e4
Failed package full name:
Failed package-related application identifier:

I'm still trying to figure this out
 
Last edited:

winnie74829

Registered
Thread Starter
Joined
May 17, 2024
Messages
3
More  
DAC
AURALIC VEGA G2.1
Front Speakers
TAD ME1
Subwoofers
REL S510
Yes, it has been installed countless times
 

whoareyou

Member
Joined
Dec 23, 2021
Messages
191
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Main Amp
Benchmark AHB2
Additional Amp
ATI AT525NC
Computer Audio
JRiver
DAC
Exasound E38
Front Speakers
Psb synchrony one
Center Channel Speaker
PSB synchrony one C
Surround Speakers
Revel m105
This is a long shot.... Check your default directory and make sure it is local to the machine i.e. the documents folder is not a OneDrive folder in the cloud.
I think I had issues with this at one point when I accidentally enabled that ridiculous all too easy to miss MS "feature".
 
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