(June 21, 2023) As we learned during last year's live stream with SurgeX, power issues can have a significant effect on a home theater system's stability, from a performance perspective, and the overall lifespan of equipment. That's why high-end theater installations are rigged with a range of technologies that monitor power quality issues while protecting expensive equipment. In a move that further empowers integrators to manage a customer's power, SurgeX has debuted a new technology called SurgeX Connect. Comprising powerful cloud-based software and firmware, SurgeX Connect allows for remote monitoring and diagnosis of power issues from a centralized hub.
SurgeX Connect streamlines multi-site power management into a cloud-based dashboard that's intuitive and secure. It allows integrators to monitor, toggle, reboot and control outlets and devices remotely, empowering integrators to meet power quality requirements across project sites. SurgeX says the interface is designed to deliver a consistent, high-quality experience, leveraging its robust connectivity, comprehensive device management, remote monitoring, and advanced analytics from SurgeX's most trusted power protection technologies.
According to Marcel Hill, VP and Business Unit Manager for AMETEK, “For nearly three decades, SurgeX has evolved forward with the needs of its customers, designing power management and power quality products that safeguard valuable AV equipment and make delivering optimal power quality simple. The release of SurgeX Connect starts our next chapter: We’ve designed this product to offer an outstanding user experience that compiles all facets of power management into a centralized hub. We look forward to giving our customers additional confidence as they proactively protect and connect their customers’ projects.”
Through the SurgeX Connect web portal, integrators can view, manage, and control fleets from anywhere with an internet connection. Its tools allow for monitoring and categorization of devices based on status, connectivity, battery charge, battery life, input voltage and energy usage, with the power to reboot and toggle outlets, eliminating the need for costly truck rolls and onsite troubleshooting while optimizing AV system performance. This solution is particularly beneficial for managing installations that are challenging to access, either due to geographical location or complex project design. It provides added convenience and accessibility for integrators who need to service such sites.
SurgeX Connect also lets integrators view device analytics and detect recurrent power problems. By inspecting data and event logs, they can promptly diagnose issues and make informed decisions to support the longevity of systems. Additionally, integrators can export data and event logs to compile valuable insights for long-term system maintenance and customer satisfaction. These features help them proactively monitor, manage and maintain power quality, preventing potential problems from causing more significant interruptions or damaging connected devices over time.
The software’s first release is now available free of charge for the SurgeX UPS Standalone and SQUID. Additional availability across the full-spectrum SurgeX product line is slated to roll out in 2023. To get started, visit www.surgexconnect.com and create an account, or connect with your Regional Sales Manager for more information.
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