Sonos having issues with their app?

[Sonnie Parker]

Got this in an email today. Sonos did come to mind when I was trying to decide on HEOS.

​ Important Update on Sonos App​ To Our Sonos Dealer Community: Since the launch of Sonos’ new app in May, we know that you and your customers have experienced significant problems. Today, I published a letter that addresses what we have done since May to fix issues on the app and our plan for the path forward. Most importantly, you should know that fixing the app functionality has been and continues to be the number one priority for the Sonos team. We know that we haven’t been as communicative with you on this topic as we should have been following the launch, especially to this community that has been hit especially hard by these issues. I want to apologize for this and let you know this will change moving forward. We know this community has concerns about how the app was rolled out, given all of the pain points you’ve experienced. Our dedicated team that focuses exclusively on you has been, and will continue to, advocate on your behalf. We are working around the clock to address the problems and will provide you with bi-weekly updates on new software releases. Beyond restoring app functionality, we're committed to bringing you product improvements that will make installed system setup, management and customer support easier for you and your business. More to come on this soon. Thank you for your continued support of Sonos. We deeply appreciate your patience. You play an important role in the Sonos community, and we value your partnership and are working hard to earn back your trust. We are committed to providing an exceptional installation experience for all. In the coming year, we are making increased investments into this channel, ensuring that everyone can enjoy a consistently great experience. Sincerely, Patrick Spence CEO, Sonos