Program Freeze. How to recover dump file?

[Tom H]

My Beta 36 version crashed today while measuring. I created a dump file (REW_macos_5_20_beta_36.dmg). Is there any way to recover this?

 

[John Mulcahy]

There's no way to recover the measurement, sorry. Was it a sweep measurement or stepped sine? There may be info on the cause of the crash in the log files. They are in a folder called REW in the user library folder, to display it either browse to ~/Library/Logs or open your Home folder in Finder (Shift Command + H), select View > Show View Options then select the checkbox to show the library folder. Can zip the REW folder and attach it here.

 

[Tom H]

It was a sweep.

 

[John Mulcahy]

Those log files are from a machine running Windows 10, but your original post mentions the macOS build?

 

[Tom H]

Those log files are from a machine running Windows 10, but your original post mentions the macOS build?

Not sure why the dump file was labelled this way. I just used a windows option to create it. I am running REW v 5.20 Beta 36 running JRE 1.8.0_202 64 bit on Windows 10 per the Help on REW

 

[John Mulcahy]

The log files show REW is not getting any audio data. That might be an issue with how the interface or driver is set up. Are you using ASIO4All;? If so, how is the ASIO4All control panel configured?

 

[Tom H]

No. Just my laptop.

 

[John Mulcahy]

Make sure the input you have selected is available for use and supports the selected sample rate, not sure what to suggest beyond that. Could post a screenshot of the REW soundcard preferences to see if anything looks amiss.