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Any other Comcast customers out there receive a letter titled "Important Information About Your Account?"
I've been a Comcast customer for roughly two decades, largely remaining a customer out of convenience (and to keep access to the regional sports networks). Yes, every few years I have to call and re-nogitate into a better deal. And while painful, it has always left me happy.
Earlier this year, as our "deal" was expiring, we received a letter that began with: "We're writing to let you know we made a mistake – we haven't been charging you for some of your XFINITY services..." The letter went on to list a bunch of service fees and then details a total fee that has been mistakenly NOT charged. In that particular case, Comcast claimed it had failed to charge us $9.99/month (for something that was difficult to identify in the letter).
A few weeks later, I had a moment to call and renegotiate our deal. About an hour later, after combing over everything Comcast related with a customer service rep, we had a new deal in place. I was happy enough.
About 3 weeks later we get another letter. The same exact letter we had received prior to negotiating our new deal! This left me scratching my head. I had spent a lot of time on the phone with a rep...and they made the same mistake??
So, I place a call to Comcast Corporate. After a 30 min conversation, they convinced me that the rep didn't know what she was doing and a mistake had truly been made. I begrudgingly accepted that answer, but, in the process, eliminated our home phone and whittled our service down to TV and Internet. So, I was paying the $9.99 they had mistakenly overlooked, but the overall monthly charges dropped significantly.
All's good.
Well... wouldn't you know, last week we receive another "we made a mistake letter." This time, Comcast is claiming they just realized they were mistakenly not charging us for $19.95 in services...and that our bill was going up to reflect that mistake.
Huh???
I hate to air dirty laundry (and this hardly what I would consider dirty... more frustrating than anything)... but I'm curious: has anyone else experienced this with Comcast?
I'm due to talk to someone at corporate again, today, but I think this might be the final straw with me. This is kind of business practice doesn't sit well with me.
I've been a Comcast customer for roughly two decades, largely remaining a customer out of convenience (and to keep access to the regional sports networks). Yes, every few years I have to call and re-nogitate into a better deal. And while painful, it has always left me happy.
Earlier this year, as our "deal" was expiring, we received a letter that began with: "We're writing to let you know we made a mistake – we haven't been charging you for some of your XFINITY services..." The letter went on to list a bunch of service fees and then details a total fee that has been mistakenly NOT charged. In that particular case, Comcast claimed it had failed to charge us $9.99/month (for something that was difficult to identify in the letter).
A few weeks later, I had a moment to call and renegotiate our deal. About an hour later, after combing over everything Comcast related with a customer service rep, we had a new deal in place. I was happy enough.
About 3 weeks later we get another letter. The same exact letter we had received prior to negotiating our new deal! This left me scratching my head. I had spent a lot of time on the phone with a rep...and they made the same mistake??
So, I place a call to Comcast Corporate. After a 30 min conversation, they convinced me that the rep didn't know what she was doing and a mistake had truly been made. I begrudgingly accepted that answer, but, in the process, eliminated our home phone and whittled our service down to TV and Internet. So, I was paying the $9.99 they had mistakenly overlooked, but the overall monthly charges dropped significantly.
All's good.
Well... wouldn't you know, last week we receive another "we made a mistake letter." This time, Comcast is claiming they just realized they were mistakenly not charging us for $19.95 in services...and that our bill was going up to reflect that mistake.
Huh???
I hate to air dirty laundry (and this hardly what I would consider dirty... more frustrating than anything)... but I'm curious: has anyone else experienced this with Comcast?
I'm due to talk to someone at corporate again, today, but I think this might be the final straw with me. This is kind of business practice doesn't sit well with me.