Can't run Audyssey calibration, please help me figure it out.

[j.man1503]

Hey guys,

I have a Marantz SR7011 which has Audyssey XT32 with SubEQ. I tried running the calibration yesterday and it gives me errors. Specifically it says:

1. "Subwoofer volume too low."
2. "No Speakers connected."

Neither of these are the case as both the subwoofer and speakers reach beyond the required 75 dB for calibration.

In order to address the problem, I first thought that it might be a microphone problem. So I bought another identical Audyssey one--I get the same result. I've stood at the receiver for over an hour, twisting and turning the microphone plug, thinking that it might be a connection problem to no avail; it never recognizes the speakers and continues to give me errors #1 & #2 above. I bought the SR7011 specifically for the sub EQ feature, so I'd hate to have to purchase a separate EQ (Mini DSP) in order to EQ my subwoofers.

Any tips on how to track down the problem? Please point me in the right direction. I appreciate it!

 

[Sonnie Parker]

Hmmm... sounds like you need to connect your speakers and turn up your sub volume?

Just kidding of course.

I assume you are getting sound out of all the speakers right now. Speaker configuration is correct?

If you have all your settings correct and then attempt to run Audyssey, those errors are not common that I have ever known in all my years of running Audyssey with various Denon and Marantz receivers.

The 7011 is an older model, did you buy it used? Sounds like you may have a bad unit.

 

[j.man1503]

Yes, get sound out of all speakers and sub.

I did get it used, for free!

 

[Sonnie Parker]

Sounds like you may have just figured out why you got it for free.

 

[Kal Rubinson]

I suspect a bad inside connection at the mic input jack. It has happened before.

 

[j.man1503]

Thanks for the help. Perhaps I'll open it up and see if I can fix it.