scotperlstein
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- Jun 4, 2025
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After a 25 year relationship with Bowers & Wilkins and owning 8 of their products have decided to call it quits. I recently had a negative tech support issue involving a set of dysfunctional Pi7 earbuds that would no longer charge or pair. After more than a hour tech support session with one of their support staff named Francisco (during which the call disconnected 5 times) and multiple steps to get my dysfunctional earbuds to charge and pair. Multiple emails ensued. I was asked to provide a video proving my attempts of following his instructions on how to charge the non charging earbuds and showing that it would not in fact recharge. I provided this video along with the serial number photo etc. I was then told that I would have to provide the original sale receipt (which I do not have) in order for them to help further. I emailed back that I would be willing to send back and pay for the repair. Their response.....no resolution without original proof of purchase. I hope that I have helped somebody who might be on the fence whether to purchase a pair of B&W wireless earbuds or one of their competitors. Sincerely, Scot Perlstein
