5.20.7 Windows installer hang

[kevinsullivan]

Hi everyone,

I'm reporting that the 64-bit installer for 5.20.7 is hanging on my Windows 10 machine running on a Core i7 with 16GB RAM (plenty). Sometimes it hangs before I press "Next" on the installer welcome screen; sometimes after; but it reliably hangs and I cannot install the software. Please advise. Thank you.

UPDATE: The 32-but installer also hangs, with the dreaded spinning dial and "Not Responding" message. I've rebooted my machine and tried again. Just not working.

UPDATE/SOLUTION: I updated my Java Runtime Environment installation. Then the installer worked. BTW: There were no log messages. I suggest installer check for its dependency on the right version of JRE and notify accordingly. At a minimum, perhaps document this dependency on the Downloads page. Thanks!

Kevin Sullivan

 

[John Mulcahy]

Something might be captured in the installer log files created when the installer is launched, they are in C:\Users\<your username>\AppData\Local and have names that start with i4j_. If you attach those files the installer provider may be able to identify what is happening.

 

[kevinsullivan]

Something might be captured in the installer log files created when the installer is launched, they are in C:\Users\<your username>\AppData\Local and have names that start with i4j_. If you attach those files the installer provider may be able to identify what is happening.

Thank you. UPDATE/SOLUTION: I updated my Java Runtime Environment installation. Then the installer worked. The installer shouldn't fail in this manner. BTW: There were no log messages. I suggest that the installer script check for its dependency on the right version of JRE and notify accordingly if its missing. At a minimum, perhaps document this dependency on the Downloads page. Thanks!

 

[kevinsullivan]

Next problem. Occurred when I ran a sweep/measurement.


REW V5.20.7 running Oracle Corporation JRE 1.8.0_333 64-bit on Windows 10 Locale: language en, keyboard US, windows-1252 at 96 DPI


Message:
java.lang.ArrayIndexOutOfBoundsException: 788
Stack Trace:
788
roomeqwizard.RI$_A.A(y:674)
roomeqwizard.UF$_A.getRaster(y:143)
sun.java2d.pipe.AlphaPaintPipe.renderPathTile(Unknown Source)
sun.java2d.pipe.AAShapePipe.renderTiles(Unknown Source)
sun.java2d.pipe.AAShapePipe.renderPath(Unknown Source)
sun.java2d.pipe.AAShapePipe.draw(Unknown Source)
sun.java2d.pipe.PixelToParallelogramConverter.draw(Unknown Source)
sun.java2d.pipe.ValidatePipe.draw(Unknown Source)
sun.java2d.SunGraphics2D.draw(Unknown Source)
roomeqwizard.HI.A(y:2248)
roomeqwizard.RI.A(y:1681)
roomeqwizard.RI.A(y:2605)
roomeqwizard.RI.A(y:1556)
roomeqwizard.RI.paintComponent(y:3195)
javax.swing.JComponent.paint(Unknown Source)
javax.swing.JComponent.paintChildren(Unknown Source)
javax.swing.JComponent.paint(Unknown Source)
javax.swing.JLayeredPane.paint(Unknown Source)
javax.swing.JComponent.paintChildren(Unknown Source)
javax.swing.JComponent.paint(Unknown Source)
javax.swing.JLayer.paint(Unknown Source)
javax.swing.plaf.LayerUI.paint(Unknown Source)
javax.swing.plaf.ComponentUI.update(Unknown Source)
javax.swing.JComponent.paintComponent(Unknown Source)
javax.swing.JLayer.paint(Unknown Source)
javax.swing.JComponent.paintChildren(Unknown Source)
javax.swing.JComponent.paint(Unknown Source)
javax.swing.JComponent.paintChildren(Unknown Source)
javax.swing.JComponent.paint(Unknown Source)
javax.swing.JComponent.paintChildren(Unknown Source)
javax.swing.JComponent.paint(Unknown Source)
javax.swing.JComponent.paintChildren(Unknown Source)
javax.swing.JComponent.paint(Unknown Source)
javax.swing.JLayer.paint(Unknown Source)
javax.swing.plaf.LayerUI.paint(Unknown Source)
roomeqwizard.WB.paint(y:2131)
javax.swing.plaf.ComponentUI.update(Unknown Source)
javax.swing.JComponent.paintComponent(Unknown Source)
javax.swing.JLayer.paint(Unknown Source)
javax.swing.JComponent.paintChildren(Unknown Source)
javax.swing.JComponent.paint(Unknown Source)
javax.swing.JComponent.paintToOffscreen(Unknown Source)
javax.swing.RepaintManager$PaintManager.paintDoubleBuffered(Unknown Source)
javax.swing.RepaintManager$PaintManager.paint(Unknown Source)
javax.swing.RepaintManager.paint(Unknown Source)
javax.swing.JComponent._paintImmediately(Unknown Source)
javax.swing.JComponent.paintImmediately(Unknown Source)
javax.swing.JLayer.paintImmediately(Unknown Source)
javax.swing.plaf.LayerUI.paintImmediately(Unknown Source)
javax.swing.JLayer.paintImmediately(Unknown Source)
javax.swing.JComponent.paintImmediately(Unknown Source)
javax.swing.RepaintManager$4.run(Unknown Source)
javax.swing.RepaintManager$4.run(Unknown Source)
java.security.AccessController.doPrivileged(Native Method)
java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
javax.swing.RepaintManager.paintDirtyRegions(Unknown Source)
javax.swing.RepaintManager.paintDirtyRegions(Unknown Source)
javax.swing.RepaintManager.prePaintDirtyRegions(Unknown Source)
javax.swing.RepaintManager.access$1200(Unknown Source)
javax.swing.RepaintManager$ProcessingRunnable.run(Unknown Source)
java.awt.event.InvocationEvent.dispatch(Unknown Source)
java.awt.EventQueue.dispatchEventImpl(Unknown Source)
java.awt.EventQueue.access$500(Unknown Source)
java.awt.EventQueue$3.run(Unknown Source)
java.awt.EventQueue$3.run(Unknown Source)
java.security.AccessController.doPrivileged(Native Method)
java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
java.awt.EventQueue.dispatchEvent(Unknown Source)
java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
java.awt.EventDispatchThread.pumpEvents(Unknown Source)
java.awt.EventDispatchThread.pumpEvents(Unknown Source)
java.awt.EventDispatchThread.run(Unknown Source)

 

[John Mulcahy]

Thank you. UPDATE/SOLUTION: I updated my Java Runtime Environment installation. Then the installer worked. The installer shouldn't fail in this manner. BTW: There were no log messages. I suggest that the installer script check for its dependency on the right version of JRE and notify accordingly if its missing. At a minimum, perhaps document this dependency on the Downloads page. Thanks!

The installer does check for the required Java runtime and has its own if a suitable runtime isn't found. Perhaps your installation was broken in some way, e.g. registry pointing to a runtime which is not actually present?

 

[John Mulcahy]

Next problem. Occurred when I ran a sweep/measurement.


REW V5.20.7 running Oracle Corporation JRE 1.8.0_333 64-bit on Windows 10 Locale: language en, keyboard US, windows-1252 at 96 DPI


Message:
java.lang.ArrayIndexOutOfBoundsException: 788
Stack Trace:
788
roomeqwizard.RI$_A.A(y:674)
roomeqwizard.UF$_A.getRaster(y:143)

Quite odd. Try going to the Analysis preferences, Frequency Response Calculations and deselecting "Limit cal data boost to 20 dB".

 

[kevinsullivan]

The installer does check for the required Java runtime and has its own if a suitable runtime isn't found. Perhaps your installation was broken in some way, e.g. registry pointing to a runtime which is not actually present?

That could be. I did uninstall two older JREs as part of the process of installing the latest. If there aren't other reports like mine, I guess I'd just let it go for now. Regarding the core dump, that happened once (with the configuration I'm still using) and hasn't recurred. So unless the stack trace points you right to a problem, I guess I might let this one go for now as well. I will also take a look at the Analysis preferences advice, and will report back if I find anything.