(January 21, 2020) SVS's recipe for success is rather simple: exceptional audio gear paired with eye-catching marketing and a first-class buying experience. For buyers, that experience begins with surfing the company's slick website and ends with guaranteed support.
SVS's unique "Customer Bill of Rights" outlines what customers can expect once they decide to make a purchase. Those expectations include no-hassle shipping, a 45-day risk-free trial period and a 90-day defective guarantee, a five-year warranty, a one-year trade-up offer, a performance upgrade policy, and a pledge for top-notch support. SVS even promises customers a direct email option for communication with the boss at the top: Gary Yacoubian (President).
Today, SVS announced a new addition to that Bill of Rights with a 60-day guaranteed price protection and automatic refund policy. According to Yacoubian, this kind of protection will make potential customers feel more at ease, erasing concerns that sale pricing might be revealed soon after purchasing.
"All too often in the audio industry, people feel abandoned by frequent discounting, which makes it impossible to know the best time to purchase," said Yacoubian. "We created the SVS Customer Bill of Rights to make sure anyone considering SVS knows they can choose our speakers, subwoofers and accessories with absolutely no risk, and if there is a sale price, we'll automatically refund the difference. Frankly, it's just the right thing to do."
As outlined on SVS's website, the 60 Day Price Protection benefit says: "If a product you purchased goes on sale at lower than your purchase price within 60 days, we will automatically refund the difference to your credit card or original payment method with no questions asked so you can always shop with confidence and know you're getting the best price. SVS will notify you when the refund has been applied."
To read more about SVS's Customer Bill of Rights, including policy specifics, visit SVS on the web.