Oppo Service Still Rocks

AudiocRaver

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Nov 21, 2016
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797
Location
Lincoln, NE, USA
My AV System  
Preamp, Processor or Receiver
Onkyo TX-SR705 Receiver
Main Amp
Crown XLS 1502 DriveCore-2 (x2 as monoblock)
Additional Amp
Behringer A500 Reference Power Amplifier
Front Speakers
MartinLogan Electromotion ESL Electrostatic (x2)
Center Channel Speaker
Phantom Center
Surround Speakers
NSM Audio Model 5 2-Way (x2)
Subwoofers
JBL ES150P Powered Subwoofer (x2)
The Oppo HA-1 Headphone Amp that I reviewed years ago and still have as a piece of super reference gear just gave up the ghost, shuts down immediately after powering it on.

My email to Oppo Service was answered the same day with an RA number and instructions for returning it.

Even under the circumstances, their service dept still rocks!

I will update you on the repair as it progresses. I hope to ship it tomorrow.
 

Sonnie

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Apr 2, 2017
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2,440
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Alabama
My AV System  
Preamp, Processor or Receiver
NAD M17 V2 Processor
Main Amp
Emotiva XPA-1 Gen 2 Monoblocks
Additional Amp
Emotiva XPA Seven
Other Amp
Emotiva A-150
Universal / Blu-ray / CD Player
Panasonic UB9000 4K UHD Player
Front Speakers
MartinLogan Classic ESL 9
Center Channel Speaker
MartinLogan Focus C-18
Surround Speakers
MartinLogan ElectroMotion ESL
Surround Back Speakers
MartinLogan Motion 12
Front Height Speakers
MartinLogan EM-IC
Rear Height Speakers
MartinLogan EM-IC
Subwoofers
SVSound SB16-Ultra x 4
Video Display Device
Epson 6050
Screen
Elite Screen
Remote Control
Universal MX-890
Other Equipment
Dish Joey 4K
OPPO is one of those companies that has always amazed me at how customer service oriented they are. For them to maintain like they have after discontinuing sales is definitely above and beyond... and shows their superb character.
 

AudiocRaver

Senior Admin
Staff member
Thread Starter
Joined
Nov 21, 2016
Messages
797
Location
Lincoln, NE, USA
My AV System  
Preamp, Processor or Receiver
Onkyo TX-SR705 Receiver
Main Amp
Crown XLS 1502 DriveCore-2 (x2 as monoblock)
Additional Amp
Behringer A500 Reference Power Amplifier
Front Speakers
MartinLogan Electromotion ESL Electrostatic (x2)
Center Channel Speaker
Phantom Center
Surround Speakers
NSM Audio Model 5 2-Way (x2)
Subwoofers
JBL ES150P Powered Subwoofer (x2)
Get this! The HA-1 was shipped to Oppo on Wednesday. The HA-1 is a heavy little beast, so shipping, via USPS Priority Mail - there is no UPS or Fedex in our little town - cast about $75 with $1,000 worth of insurance. It was supposed to reach California by Friday (yesterday), but must have gotten there on Thursday, because it has already been repaired and shipped out by Fedex Ground. I have a tracking number that shows the HA-1 arriving by Friday of next week. Very impressive!
 

tripplej

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Jul 13, 2017
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4,415
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NAD T-777
Universal / Blu-ray / CD Player
Oppo 103 Blu Ray Player
Front Speakers
7 Paradigm Reference series 8" in ceiling speakers
Subwoofers
2 Paradigm SE Subs
Other Speakers or Equipment
Nintendo Wii U Gaming Console
Video Display Device
Samsung UN75F8000 LED TV
Remote Control
Universal Remote MX-450
Other Equipment
Sony PS4 Gaming Console, Panamax MR-5100 Surge
Oppo is a great company! Glad to hear they are still maintaining customer service. :)
 

Grayson Dere

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Dec 19, 2018
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324
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Bay Area, CA
My AV System  
Preamp, Processor or Receiver
Integra DTR 7.8
Main Amp
Class D Audio: SDS-470CS
Additional Amp
Shellbrook Audio Hybrid Head headphone amp
Universal / Blu-ray / CD Player
Sony UBP-X700
Front Speakers
Vandersteen Model 2
Subwoofers
SVS PB-2000
Other Speakers or Equipment
Grado SR 325is headphones
Video Display Device
JVC DLA-X75
Screen
Elite Screen 120"
Other Equipment
Origin Live Aurora MKIII turntable
Does it still make sense to purchase a new Oppo player today if I wanted one? Or is it too risky depending if they stop servicing them in the near future?
 

AudiocRaver

Senior Admin
Staff member
Thread Starter
Joined
Nov 21, 2016
Messages
797
Location
Lincoln, NE, USA
My AV System  
Preamp, Processor or Receiver
Onkyo TX-SR705 Receiver
Main Amp
Crown XLS 1502 DriveCore-2 (x2 as monoblock)
Additional Amp
Behringer A500 Reference Power Amplifier
Front Speakers
MartinLogan Electromotion ESL Electrostatic (x2)
Center Channel Speaker
Phantom Center
Surround Speakers
NSM Audio Model 5 2-Way (x2)
Subwoofers
JBL ES150P Powered Subwoofer (x2)
I would not hesitate to buy a new Oppo product if it was available, because the chance of needing service is minimal. I would go with their design and quality foremost.
 

AudiocRaver

Senior Admin
Staff member
Thread Starter
Joined
Nov 21, 2016
Messages
797
Location
Lincoln, NE, USA
My AV System  
Preamp, Processor or Receiver
Onkyo TX-SR705 Receiver
Main Amp
Crown XLS 1502 DriveCore-2 (x2 as monoblock)
Additional Amp
Behringer A500 Reference Power Amplifier
Front Speakers
MartinLogan Electromotion ESL Electrostatic (x2)
Center Channel Speaker
Phantom Center
Surround Speakers
NSM Audio Model 5 2-Way (x2)
Subwoofers
JBL ES150P Powered Subwoofer (x2)
The HA-1 was returned to me in proper working order only 8 days after the day I mailed it to them. That;s 8 calendar days, and includes ground shipping both ways. GREAT service.
 

Todd Anderson

Editor / Reviewer/ Senior Admin
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Jan 20, 2017
Messages
5,510
Location
Balt/Wash Metro
My AV System  
Preamp, Processor or Receiver
Denon X8500H
Main Amp
Emotiva XPA-5
Additional Amp
Emotiva XPA Gen3 2.8 multichannel amp
Other Amp
VSX21-THX
Universal / Blu-ray / CD Player
OPPO UDP-205, UDP-203, Panasonic UB820
Front Speakers
SVS Ultra Towers
Center Channel Speaker
SVS Ultra Center
Surround Speakers
SVS Ultra Surround
Surround Back Speakers
SVS Ultra Bookshelf
Front Height Speakers
SVS Prime Elevation x4 (Top Front, Top Mid-Front)
Rear Height Speakers
SVS Prime Elevation x4 (Top Middle, Top Rear)
Subwoofers
dual SVS SB16s + dual PSA XS30s
Other Speakers or Equipment
Behringer 1124p; Aura Bass Shaker Pros; SuperSub X
Video Display Device
JVC RS520
Screen
Carada Cine-White 0 gain
Other Equipment
LG Electronics 65-inch B6 OLED, Sony 65-inch X900F
Does it still make sense to purchase a new Oppo player today if I wanted one? Or is it too risky depending if they stop servicing them in the near future?
Depends on what you're going to use it for. If you're looking for a universal CD player that can handle just about any format including SACD, then yes. Buy one! Secondarily, if you'd use it for for it's onboard DAC... dumping with pre-outs to an amp. Yes, buy one. But, if you're looking for 4K blu-ray performance... I'd say go one of the newer Panasonic models withe HDR optimization.
 
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